Assistive Technology Support - SME

US-MD-Gwynn Oak
# of Openings
1
Category
Information Technology
Agency/Project
SSA
Job ID
2017-2113

Overview

OBXtek is an award winning Service Disabled Veteran Owned Business providing information technology and management services to the federal government. As the prime contractor on over 85% of its work, OBXtek is a leader in its field and has a robust corporate infrastructure that provides support for all of its programs.

Responsibilities

OBXtek is recruiting for a resource to support our client's assistive technology environment, which includes JAWS, Dragon NaturallySpeaking, MAGic, J-say, Kurzweil, Duxbury, and NexTalk VM.

 

 

Activities include:

  • Design, implement, and document all Assistive Technology (AT) configuration changes, for employees with disabilities (e.g., speech output, voice recognition, telecommunication devices for the deaf, screen magnification, Braille translation, and scanning software) on the SSA LAN Ethernet network.
  • Participate with various teams in the configuration control of monthly changes, new operating system processes, and operating system migration to the client/server configuration of supported AT.
  • Expedite deployment of AT by following up with team members on progress of configuration changes.
  • Maintain current and historical records of AT configuration changes.
  • Install software and test applications for accessibility in conjunction with application developers and DIET staff.
  • Process downloads, deploy retrofits, and update current workstations in coordination with migration team.
  • Produce SCCM inventory reports and generate various reports for downloads or troubleshooting special configuration software for configurations listed above.
  • Install, test, and configure Windows 10 workstations with AT device software and hardware for the Network Test Facility (NETF).
  • Troubleshoot Level 3 Windows 10 compatibility problems.
  • Review and understand build documents and make recommendations for modifications.
  • Research and test new products and software packages that could significantly impact AT device environments.
  • Communicate and attend meetings with team members.
  • Document problems in help desk ticketing system. Immediately notify the Task Manager of extraordinary problems.
  • Develop and document solutions for preventive maintenance.
  • Analyze and document special configuration and AT software environment.
  • Develop Visual Basic and batch script programming solutions to existing AT software to ensure operability with current hardware and software platforms.
  • Document scripts.
  • Coordinate support with other teams for support of special hardware and software platforms.

 

 

 

 

Qualifications

Requires a minimum of 10 years technically related experience, including the following:

Assistive Technology software:  JAWS (must have), Dragon NaturallySpeaking, MAGic (these 3 are the primary)       

Remote access/support for helping users requiring Assistive Technology    

Experience implementing, troubleshooting and supporting Microsoft Windows 10, Server 2012
Active Directory
Laptop hardware and software support
Visual Basic or VBScript

Must have JAWS Scripting experience 

 

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