OBXtek is an award winning Service Disabled Veteran Owned Small Business providing information technology and management services to the federal government. As the prime contractor on over 85% of its work, OBXtek is a leader in its field and has a robust corporate infrastructure that provides support for all of its programs.
The Arnold Engineering Development Complex (AEDC) is an Air Force Materiel Command (AFMC) base located on Arnold AFB in Tullahoma, TN with Geographically Separated Units (GSUs) in White Oak , MD and Moffett Field, CA. OBXtek has been contracted to provide Base Communications and Information Technology Services (BCITS), Network Operations (NetOps), Infrastructure, and Service Oriented Architecture (SOA) implementation and transformation services and solutions to AEDC and AEDC (GSUs).
OBXtek is staffing for a Journeyman Help Desk Specialist who possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
Baselines are as follows:
Tier 1: Services include: entering service requests into a Government provided tracking system (BMC Remedy), solving simple requests, triaging other requests and routing to appropriate back shop for maintenance.
Respond to all AEDC and manage customer service requests within the Government provided tracking system currently (BMC Remedy).
Additional Help Desk personnel to support a Windows 10 deployment on base.
Position is funded through 31 March 2018 with possible extension pending additional funding being made available.
BA/BS, preferred but Training from a Technical College in Information Technology or related-computer field is acceptable.
Candidate must be able to obtain and retain a Secret clearance. Work can start pending a clearance with a favorable background check.
Understanding of Windows 10 and Microsoft Office Products.
CompTIA A+ce or Security+ce certification is a plus or other DoD 8570.01M IAT Level I certification
Microsoft Certifications are a plus.