OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.
As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.
Responsible for Service Desk Operations; Incident Documentation, Response, Tracking and Resolution; Service Desk Knowledge Database; Tier II Field Support; and Technical Support including workstations, servers and local area network. Directs and manages field support personnel deployed to remote locations; break-fix of desktop, printers and peripherals; desktop deployment; application support; installations, moves, adds, changes (IMACs); troubleshooting; end user support; configure computers, service desk operations.