• Sustainment Lead, Help Desk

    Job Locations US-MD-Patuxent River NAS
    # of Openings
    1
    Category
    Program Management
    Agency/Project
    US Navy
    Job ID
    2018-2457
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is looking for a qualified Sustainment Lead, Help Desk is responsible for coordinating and managing day-to-day service delivery of their respective area in support of the Navy Enterprise Services Desk.

     

    The duties include:

    > All operational environments, organizational relationships, and service delivery activities, in cooperation and coordination with Government personnel, other IT service providers, and all third-party providers associated with delivering or supporting the Government IT environment.

     

    > Being responsible for quantifying service disruptions and facilitating after action problem management and service delivery issues.

     

    They shall report to the appropriate Navy Enterprise Service Desk Project Manager

    Qualifications

    Clearance:

    · Active or Interim Security Clearance

     

    Education:

    · Bachelor Degree

     

    Required Skills:

    · 8 Years Service Desk Experience

    · 4 Years Supervisor Experience

    · Service Desk tracking software experience

    · Strong customer service skills

    · Strong organization skills

    · Strong communication skills

    · Microsoft Office experience

     

    Desired Certifications:

    · Security + Certification

    · HDI Support Center Analyst

    · HDI Knowledge Center Support

    · ITIL Foundation

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