OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.
As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.
OBXtek is looking for a qualified Sustainment Lead, Help Desk is responsible for coordinating and managing day-to-day service delivery of their respective area in support of the Navy Enterprise Services Desk.
The duties include:
> All operational environments, organizational relationships, and service delivery activities, in cooperation and coordination with Government personnel, other IT service providers, and all third-party providers associated with delivering or supporting the Government IT environment.
> Being responsible for quantifying service disruptions and facilitating after action problem management and service delivery issues.
They shall report to the appropriate Navy Enterprise Service Desk Project Manager
· Active or Interim Security Clearance
· Bachelor Degree
· 8 Years Service Desk Experience
· 4 Years Supervisor Experience
· Service Desk tracking software experience
· Strong customer service skills
· Strong organization skills
· Strong communication skills
· Microsoft Office experience
· Security + Certification
· HDI Support Center Analyst
· HDI Knowledge Center Support
· ITIL Foundation