OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.
As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.
OBXtek is looking for a qualified Service Desk Service Delivery Manager who is the main supervisor of Tier 1 analysts within a fast paced Service desk organization.
This candidate will be responsible for overseeing daily Service desk operations for the Navy Enterprise Service Desk; ensuring service levels are met, scheduling/staffing, data analysis, trend monitoring, communication with upper level management, process documentation creation, training, etc.
· Active or Interim Security Clearance
· Bachelor Degree
· 6 years w/Degree or 8 Years without Degree
· Service Desk tracking software experience
· Strong customer service skills
· Strong organization skills
· Strong communication skills
· Microsoft Office experience
· Supervisory experience
· Security +
· HDI Support Center Analyst Certified
· ITIL Foundation