• Service Desk Service Delivery Manager

    Job Locations US-MD-Patuxent River NAS
    # of Openings
    2
    Category
    Information Technology
    Agency/Project
    US Navy
    Job ID
    2018-2460
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is looking for a qualified Service Desk Service Delivery Manager who is the main supervisor of Tier 1 analysts within a fast paced Service desk organization.

     

    This candidate will be responsible for overseeing daily Service desk operations for the Navy Enterprise Service Desk; ensuring service levels are met, scheduling/staffing, data analysis, trend monitoring, communication with upper level management, process documentation creation, training, etc.

    Qualifications

    Clearance:

    · Active or Interim Security Clearance

     

    Education:

    · Bachelor Degree

     

    Required Skills:

    · 6 years w/Degree or 8 Years without Degree

    · Service Desk tracking software experience

    · Strong customer service skills

    · Strong organization skills

    · Strong communication skills

    · Microsoft Office experience

     

    Desired Skills:

    · Supervisory experience

     

    Desired Certifications

    · Security + 

    · HDI Support Center Analyst Certified

    · ITIL Foundation

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