• Help Desk Account Management, Entry Level

    Job Locations US-MD-Patuxent River NAS
    # of Openings
    2
    Category
    Information Technology
    Agency/Project
    US Navy
    Job ID
    2018-2461
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is looking for a qualified Help Desk, Account Management (Entry Level).  Help Desk Account Management specifically provides assistance and support related to Accounts Management by responding to functional and technical customer inquiries.

     

    Primary responsibilities of the Help Desk, Account Management (Entry Level) include:

     

    > Respond to customer inquiries to create accounts, modify permissions, or troubleshoot issues.

     

    > Review and perform quality assurance checks on SAAR-N forms.

     

    > Assist customers with completing SAAR-N forms.

     

    > Respond to queries over the phone or via e-mail.

     

    > Ask questions to determine nature of problem.

     

    > Walk customer through problem-solving process.

     

    > Follow up with customers to ensure issue has been resolved.

     

    > Assist in developing and maintaining solutions in knowledge based systems.

     

    > Assist with projects or other duties assigned by supervisor.

    Qualifications

    Clearance:

    · Active or Interim Security Clearance

     

    Education:

    · High School Diploma or GED

     

    Required Skills:

    · 6 months to 2 Years Service Desk or IT Related Experience

    · Service Desk tracking software experience

    · Strong customer service skills

    · Strong organization skills

    · Strong communication skills

    · Microsoft Office experience

     

    Desired Certifications:

    · A + Certification

    · HDI Support Center Analyst Certified 

    · ITIL Foundation

    · Active Directory knowledge or experience

    · SAAR-N form knowledge

     

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