• Help Desk Specialist

    Job Locations US-MD-Annapolis
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    USNA
    Job ID
    2018-2486
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

     

    Responsibilities

    OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support.  This position is responsible for the receipt, dispersal, storage and disposal of IT equipment as well as repair of hardware, software and configuration.  

     

    The US Naval Academy Information Technology Services Division (ITSD) provides voice, video and data communications service and support for selected organizations located throughout the Annapolis Area Complex (AAC).  These offerings are a critical component of USNA ITSD's centrally managed and fully integrated responsibilities encompassing all AAC information technology. The USNA ITSD supports approximately 7000 clients located throughout the 650-acre AAC.

     

    The ITSD Client Services Department is responsible to provide IT support to all clients.  Tier 1 support consists of receiving requests for service, providing telephone assistance in resolving reported problems, and tracking requests in a ticket management system from receipt of call to completion of service.  Tier 2 support is invoked when telephone consultation proves inadequate to resolve the user's issues and consists of the resolution of trouble ticket requiring a visit by information technology specialists to the client's work site or vice versa.  Both Tier 1 and Tier 2 support also utilize remote assistance by connecting to client workstations in order to facilitate delivering services to customers within the AAC.

     

    The ITSD supports approximately 7,000 midshipmen, faculty and staff in an integrated network-centric environment.  The technology environment must be available 24x7 unless specifically excepted with appropriate advance notice to affected users.  The majority of users access technology during the day although reliance on remote access to technology outside of normal working hours is becoming commonplace.  As a mission-critical resource users expect the ability to access technology anywhere anytime.  Consequently user-issue resolution by CS support personnel in conjunction with USNA ITSD requires a sense of urgency in delivering immediate and effective responses.

    Qualifications

    Active Public Trust or Secret Clearance required.

     

    Certifications

    Must have a current Security+ Cert to be considered for this opening.

     

    Windows 7 or 10 will need to be obtained. (Training can be provided for Win Cert. Can obtain within 60 days of hire)

     

    Experience/Requirements

    At least 1 year experience with IT device repair, IT Security/Vulnerability remediation, and maintaining a Knowledgement Management Database.

     

    Education

    High School diploma

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed