• Program Manager, NESD

    Job Locations US-MD-Patuxent River NAS
    # of Openings
    1
    Category
    Program Management
    Agency/Project
    US Navy
    Job ID
    2018-2500
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, Lean Six Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is looking for a qualified Program Manager who will be responsible for the cost, schedule, and performance of a large 24x7x365 Navy Enterprise Service Desk contract spanning multiple geographical locations.

     

    Responsibilities

    • Direct and supervise all contract support resources and is responsible for collaboration and communication activities between all Service Desk locations or hubs.
    • Manage the technical and functional direction of the program and is overall responsible for successful execution of all tasking and implementations.
    • Ensure adherence to quality standards and delivers project and performance deliverables.
    • Recommend and take action to direct the analysis and solutions of problems.
    • Manage the performance of services to clients and ensuring that service levels are achieved in line with the task order and to ensure customer expectations are met or exceeded.
    • Analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

    Qualifications

    Clearance:

    · Active or Interim Security Clearance

     

    Education:

    · Bachelor Degree

     

    Required Qualifications:

    · 12 Years Program and/or Project Management Experience

     

    Desired Qualifications

    · Service Desk Experience

    · Strong customer service skills

    · Strong organization skills

    · Strong communication skills

     

     

    Desired Certifications:

    · PMP or ITIL Intermediate or Lean Six Sigma Black Belt (At least one)

    · HDI Support Center Manager (Within 6 Months)

    · ITIL Foundation (within 6 months unless already certified Intermediate)

     

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