• Help Desk Technician

    Job Locations US-WV
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    VA
    Job ID
    2018-2567
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is looking for a qualified Help Desk Support Specialist to work at the Veterans Administration in Martinsburg, West Virginia.

     

    Tasks:

    • Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. 
    • Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment.  
    • Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 
    • Provide recommendations for modifications to systems and applications to reduce user problems. 
    • Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.  
    • Provide required technical service and training to lower level Contractor personnel to resolve end user problems
    • Work with OI&T Operations Manager to take daily direction and provide previous day status
    • Answer PC trouble calls and attempt to resolve over the phone
    • Load software
    • Provide LAN/WAN system tape backups
    • Provide services in the development of local Integrated Campus Support procedures
    • Provide services with the development and training for OI&T staff
    • Research new product availability as directed by the OI&T Project Manager
    • Act as liaison between OI&T and vendor to resolve related warranty problems
    • Travel as approved by OI&T Project Manager to provide services on special projects and provide backup for other sites
    • Provide services in developing required project status reports to be submitted OI&T management
    • Participate in weekly project conference calls

    Qualifications

    Must have a minimum of three years experience in desktop and server technologies.

     

    Must have a current MCSA Certification or obtain within 90 days of being hired. 

     

    Must have a current Apple Certified Mac Technician (ACMT) certification or newer certification, or obtain within 90 days of being hired.

     

    Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.

    Administer Mac OS. Provide system administrative support for the Mac OS and various Apple tools and applications.

    Image, re-image OS for Apple and MS desktops/laptops via VA Gold Image

    Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration. 

    Develops, plans, and performs/supervises assignments of substantial variety and complexity. 

    Technicians require knowledge of written and oral communication skills.

    Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments. 

    Applies knowledge to support customer, management, and technical and budget requirements

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