• Service Delivery Manager

    Job Locations US-VA-Tysons Corner
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    GSA
    Job ID
    2018-2577
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, and we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is currently staffing for a Service Delivery Manager for a GSA contract located in the Tysons Headquarters office. 

     

    Duties:

    * Plans, develops, organizes, coordinates, and manages IT service desk support services.

    * Creates and manages schedules; monitors and reviews progress; adjusts schedules and plans as necessary; identifies and resolves issues.

    * Manages personnel troubleshooting application service requests.

    * Tracks customer satisfaction and monitors and responds to user compliants

    Qualifications

    Qualifications

    * 8+ years of experience managing service desk support services and providing technical assistance.

    * ITIL Foundation or ITIL Practitioner certification

    * Experience providing service delivery using ITIL best practices

    * Formal Agile methodology training or certification (desired)

    * Experience using Serena TeamTrack/Serena Business Manager defect tracking system (desired)

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