OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.
As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.
SSA’s online mainframe environment consists of more than 200 Customer Information Control System (CICS) regions in production, with more than 650 total regions in the combined production, training and integration & development environments. The CICS regions are supported by DB2 and Integrated Database Management Systems (IDMS) databases and multiple supporting subsystems. These combined systems form the backbone of SSA information technology environment.
For the last several years, new SSA applications have been developed for a distributed environment utilizing Internet technology and protocols. Many of these distributed applications communicate with the CICS regions and the database servers on the mainframes. Additionally, many of these applications are developed using WebSphere MQ and WebSphere Application Server (WAS).
DOSDO|SMAB monitors all Mainframe processing and Teleprocessing at the National Computer Center (NCC) Baltimore MD and Second Support Center (SSC) in Durham, NC. Many of the Agency’s newest initiatives and leading applications internally and externally, including eGov, eVerify, AAMVA, BSO, the Affordable Care Act (ACA) are dependent on SMAB’s ability to monitor and troubleshoot, to maintain mainframe, and internet/intranet applications availability 24/7, 365 days a year. We operate all large-scale computer systems in the NCC and SSC, monitoring overall system performance and resource utilization to assure an effective workflow. We diagnose and investigate all problems affecting online and large-scale systems performance, alerting key personnel who either own, operate or exert responsibility/interest in the software or hardware effected and notifying the agency and customers of potential failures, outage timelines and existing problems.
The objective of this task is to provide ongoing technical support for SSA system users; work with SSA systems programmers to monitor the online systems; and provide troubleshooting of systems and applications problems as they occur.
Work schedule : Tues - Sat; 8:00am – 4:30pm; Off Sun & Mon
Weekend Permanent Support: Levels 1, 2 and 3 Technical Support
Purpose: Monitor, identify, analyze, troubleshoot, document and resolve anomalies detected in online processing.
Troubleshooting and Analysis
Purpose: Troubleshoot problems detected in the online applications.
Monitor Online Systems
Purpose: Work with SSA personnel and other contractors to monitor the online applications and detect, notify and troubleshoot problems, which may adversely affect the performance of the online systems and delivery of service to SSA customers.