• Sr. LAN/WAN Engineer - Senior SharePoint Customer Support Admin

    Job Locations US-MD-Gwynn Oak
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    SSA
    Job ID
    2018-2649
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    OBXtek is hiring for a Senior SharePoint Customer Support Administrator, to provide tier 3 technical support our client's SharePoint 2010 and future SPO O365 environment. 

     

    In support of the task, the candidate shall perform the activities described in the sections below:

    • Research, troubleshoot and resolve SharePoint problems and issues in a live production environment. Ability to determine urgency and priority of issues.
    • Serve as technical authority for SharePoint issues and solutions.
    • Analyze, advise and provide solutions for unique customer needs.
    • Communicate clearly, document and present technical information in writing, email, verbally.
    • Troubleshoot SharePoint problems, user and group permissions.
    • Detailed documentation of problems, issues and solutions in ticket reporting systems.
    • Create SharePoint sites and objects requested by site collection administrators and users.
    • Analyze customer requests to determine and present most appropriate solutions.
    • Create executive level reports on the SharePoint infrastructure and support tickets.
    • Perform complex data recovery tasks using various methods, native and third party tools.
    • Make recommendations for modifications, best practices for unique customer needs.
    • Assist and train team members and personnel to resolve issues independently.
    • Utilize research tools such as Microsoft TechNet, Internet Search Engines, Microsoft Online, and Resource Kits to research analyze and apply technical solutions
    • Communicate and attend meetings with SharePoint team, Systems and other internal and external groups to support projects and achieve solutions.
    • Develop detailed documentation for knowledge base articles, of problems, solutions, procedures, problem resolutions and preventive maintenance.
    • Create and analyze SharePoint metrics reports requested by management and customers.
    • Configure, implement, and support hardware and software for SharePoint Infrastructure.

     

     

    Qualifications

    Requires a minimum of 10 years technically related experience.

     

    Successful candidates should have:   

     

    SharePoint 2010 troubleshooting experience, including

    • Permissions
    • Workflows 
    • Page Displays
    • Site Access
    • Restores     
    • Word and Excel in SharePoint
    • Ability to research issues/gather information
    • Effectively communicate with customers

    Experience Running reports, such as:

    • Site Usage
    • Data Utilization
    • Storage Reports
    • Permission Auditing

    Experience with Client specific and 3rd party tools (backup tools, admin tools, ie., ControlPoint)

     

    Strong communication skills

     

    Desire to learn

     

    Experience with SharePoint Online/O365 - a plus

     

    Note: Should expect occasional off hours or weekend scheduled work  

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