The Tier 3 Support Engineer works as part of a team that manages incidents and change requests escalated from lower tier help desks. Incidents deal with virtually all areas of the environment, including operating systems, workstations, servers, user accounts, infrastructure services, networking, hardware, virtual machines and the distribution of software and policies to those components. Troubleshooting, investigation, and root cause analysis of those incidents are performed. Incidents must be resolved in a timely manner. This should include scripting to create solutions for problems found, Powershell, VBscript, etc.
Support Windows workstations and servers, Microsoft Office Suite, including Word, Outlook, Excel, Access
Support Windows Active Directory
Strong troubleshooting and root cause analysis
Excellent verbal and written communication skills
Experience as a Tier II/III techincian