• Tier III Helpdesk

    Job Locations US-MD-Beltsville
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    USDA
    Job ID
    2018-2672
  • Overview

    The Tier 3 Support Engineer works as part of a team that manages incidents and change requests escalated from lower tier help desks. Incidents deal with virtually all areas of the environment, including operating systems, workstations, servers, user accounts, infrastructure services, networking, hardware, virtual machines and the distribution of software and policies to those components. Troubleshooting, investigation, and root cause analysis of those incidents are performed. Incidents must be resolved in a timely manner.  This should include scripting to create solutions for problems found, Powershell, VBscript, etc.

    Responsibilities

    Support Windows workstations and servers, Microsoft Office Suite, including Word, Outlook, Excel, Access

    Support Windows Active Directory

    Strong troubleshooting and root cause analysis

    Excellent verbal and written communication skills

     

    Qualifications

    Experience as a Tier II/III techincian

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