• Helpdesk/Deskside Support Specialist

    Job Locations US-NW Washington DC
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    Dept. of Treasury
    Job ID
    2018-2768
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    We are seeking a Helpdesk/Deskside Support Technician/ Jr. Systems Administrator with 4 years’ experience, 2 years with Associates degree, and with hands-on LAN and System Administration experience. A successful candidate will have specialized experience in such areas as helpdesk phone contact, deskside and LAN support, some Windows administration, some Server administration, Help Desk, hardware maintenance, system and network optimization and capacity planning.

    •  Monitors and responds to technical control facility hardware and software problems
    • Develops and maintains configurations for workstations, peripherals and cabling
    • Supports hardware, software and/or network problem identification and resolution
    • Configures, tests and evaluates hardware and software products to enhance information security
    • Provides help desk receiving and response to requests for service
    • Provides hardware maintenance support such as board replacement, comm and peripheral devices, cable switching, break/fix
    • Optimizes system operation, resource utilization and LAN capacity
    • Experienced with basic scripting (any language)

    Qualifications

    Must be a US Citizen and have a current security clearance at TS/SCI Level. Immediate family members must also be US Citizens (immediate family is defined as Mother, Father, Brother, Sister, Spouse, Children, or co-habitant). Security Requirements: Currently active TS Clearance and currently read-in access to SCI.

     

    • Knowledgeable in data scopes, patch panels, modems, concentrators, and associated network management terminals and security software
    • Possesses Windows Desktop Administration skills
    • Possesses some Windows Server Administration skills a Plus
    • Strong interpersonal skills and teamwork skills
    • Experience with a SQL based database (Oracle, MS SQL, MySQL) a Plus
    • Experience with Video Teleconferencing Centers (VTC) and/or Audio Video (AV) equipment a Plus
    • COMPTIA Security, A+ and/or Network+ or other certifications are a Plus

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