• Audio Visual Center Support Technician

    Job Locations US-TX-San Antonio
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    AFMOA
    Job ID
    2018-2800
  • Overview

    OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.

     

    As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.

    Responsibilities

    Dutites and Responsibilities Include:

     

    Provides A/V and IT related support for approved local conferences, provide training

    on equipment, configuration of user log‐on routines, maintenance of workstations,

    and associated peripherals. Interact with Government and conference support staff to help identify and

    determine appropriate technological support needs.  Performs installation and maintenance of client/server software, receives and

    diagnose user problems related to telecommunications and connectivity problems,

    assisting in data communications and transfers. Provides overall support for VTCs, provide VTC support service until the completion

    of the event, provide training on VTC equipment, configuration of user log‐on

    routines, maintenance of workstations, and associated peripherals. Works in collaboration with customer and other agencies to produce simple video

    products. Utilizes video editing software to format video for DVD distribution or

    uploading to a website for viewing. Operates simple digital video effects equipment, cameras, hard disk video

    recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio

    equipment to include assorted microphones. Provides basic troubleshooting of video, audio and lighting equipment; performs

    routine equipment maintenance; makes recommendations to department for

    software and equipment purchases. Consults with the base communications squadron and other DOD/Air Force

    Agencies as deemed necessary to coordinate associated requirements and activities.

    This position may be subject to travel in performance of the required services during

    the period of performance of this task order. Provides implementation and support of the Telephone Control Officer Program.

     Reviews long distance toll calls, Defense Switched Network (DSN) access

    authorization, and acts as the focal point for verifying all unit communications

    requirements. When Personal Information Number (PIN)s are not established to control access to

    long distance networks or the host base doesn‘t have a centralized

    Telecommunications Management System (TMS) capable of capturing the source

    caller identification (Caller ID) for each call, the TCO authorizes, controls, and

    maintains a record (AF IMT 1072, Authorized Long Distance Telephone Calls) of unit

    long distance toll calls. Reviews and submits subscribers ‘voice information service requests for installation,

    removal, modification, and relocation of telephone services.

    Ensures unused telephone equipment is identified and returned to voice systems

    personnel. Validates/forwards long distance bill for payment to the NCOIC, AFMOA IT Service

    Desk for payment. Performs and submits an annual inventory of installed voice system equipment,

    items, and services to the base CSO. The CSO may provide each TCO a listing of all

    installed equipment, numbers, and services currently assigned to the TCOs

    applicable unit or section to facilitate the inventory. The CSO may gather assigned

    organizational services via the TMS or equivalent automated record‐keeping system.

    Validates/forwards mobile wireless bill to the NCOIC, AFMOA IT Service Desk for

    payment. Performs and submits an annual inventory of mobile phone equipment, items, and

    services to the ECO. Maintains a unit education program and distributes customer education materials

    from the base CSO. Performs any additional TCO duties as determined by the base

    CSO and local guidance. Exceptions to this guidance must be clearly documented in

    the Host Tenant Support Agreement or similar document. Provides assistance and guidance to associate and support staff as directed. Reports

    progress and problems to senior technical staff as needed. Monitors and responds to hardware and software problems utilizing hardware and

    software testing tools and techniques when additional manpower is required.

    Contacts the vendor for support as required. Provides customer assistance support in setting up microcomputers and/or

    installing software packages, when required.

     

    Qualifications

    Must be a US citizen with an active Secret Clearance or ability to obtain.

    CompTIA A+ or Network +(preferred)

    High School School Diploma

    Three (3) years of directly related experience supporting IT Service Desk Operations

    One (1) yearh Knowledge of Cisco, Tanderg or Crestron Video components and Systems.

     

     

     

     

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