OBXtek Inc. is an established award-winning business providing information technology and professional management services to the federal government. OBXtek is a leader in its field and is committed to identifying, developing, and delivering innovative, mission-focused technical and logistical solutions to over 15 civilian and military partners in the Federal Government.
As a prime contractor for 93% of our current work, we possess a robust corporate infrastructure that provides management oversight and support for all our programs. OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO to create processes that leverage best practices and result in novel, successful solutions.
Dutites and Responsibilities Include:
Provides A/V and IT related support for approved local conferences, provide training
on equipment, configuration of user log‐on routines, maintenance of workstations,
and associated peripherals. Interact with Government and conference support staff to help identify and
determine appropriate technological support needs. Performs installation and maintenance of client/server software, receives and
diagnose user problems related to telecommunications and connectivity problems,
assisting in data communications and transfers. Provides overall support for VTCs, provide VTC support service until the completion
of the event, provide training on VTC equipment, configuration of user log‐on
routines, maintenance of workstations, and associated peripherals. Works in collaboration with customer and other agencies to produce simple video
products. Utilizes video editing software to format video for DVD distribution or
uploading to a website for viewing. Operates simple digital video effects equipment, cameras, hard disk video
recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio
equipment to include assorted microphones. Provides basic troubleshooting of video, audio and lighting equipment; performs
routine equipment maintenance; makes recommendations to department for
software and equipment purchases. Consults with the base communications squadron and other DOD/Air Force
Agencies as deemed necessary to coordinate associated requirements and activities.
This position may be subject to travel in performance of the required services during
the period of performance of this task order. Provides implementation and support of the Telephone Control Officer Program.
Reviews long distance toll calls, Defense Switched Network (DSN) access
authorization, and acts as the focal point for verifying all unit communications
requirements. When Personal Information Number (PIN)s are not established to control access to
long distance networks or the host base doesn‘t have a centralized
Telecommunications Management System (TMS) capable of capturing the source
caller identification (Caller ID) for each call, the TCO authorizes, controls, and
maintains a record (AF IMT 1072, Authorized Long Distance Telephone Calls) of unit
long distance toll calls. Reviews and submits subscribers ‘voice information service requests for installation,
removal, modification, and relocation of telephone services.
Ensures unused telephone equipment is identified and returned to voice systems
personnel. Validates/forwards long distance bill for payment to the NCOIC, AFMOA IT Service
Desk for payment. Performs and submits an annual inventory of installed voice system equipment,
items, and services to the base CSO. The CSO may provide each TCO a listing of all
installed equipment, numbers, and services currently assigned to the TCOs
applicable unit or section to facilitate the inventory. The CSO may gather assigned
organizational services via the TMS or equivalent automated record‐keeping system.
Validates/forwards mobile wireless bill to the NCOIC, AFMOA IT Service Desk for
payment. Performs and submits an annual inventory of mobile phone equipment, items, and
services to the ECO. Maintains a unit education program and distributes customer education materials
from the base CSO. Performs any additional TCO duties as determined by the base
CSO and local guidance. Exceptions to this guidance must be clearly documented in
the Host Tenant Support Agreement or similar document. Provides assistance and guidance to associate and support staff as directed. Reports
progress and problems to senior technical staff as needed. Monitors and responds to hardware and software problems utilizing hardware and
software testing tools and techniques when additional manpower is required.
Contacts the vendor for support as required. Provides customer assistance support in setting up microcomputers and/or
installing software packages, when required.
Must be a US citizen with an active Secret Clearance or ability to obtain.
CompTIA A+ or Network +(preferred)
High School School Diploma
Three (3) years of directly related experience supporting IT Service Desk Operations
One (1) yearh Knowledge of Cisco, Tanderg or Crestron Video components and Systems.