• Help Desk Support

    Job Locations US-District Of Columbia-Washington, DC
    # of Openings
    1
    Category
    Information Technology
    Agency/Project
    VA
    Job ID
    2019-2836
  • Overview

    OBXtek Inc. is an established, award-winning, service disabled veteran owned business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community.

    Responsibilities

    OBXtek is staffing for Help Desk Support who shall provide services and support for the full range of functions performed by the VACO Help Desk/Desktop in support of both on-site and remote VA customers. The scope of the work to be performed is (but not limited to) providing desk side technical and operational user support; desk side service support for both Windows and Apple operating systems for over 10,000 devices distributed to customers within the VACO Campus buildings located throughout the National Capital Region.

     

    Place of Performance: Since the support is required for the entire NCR, this work shall require local travel within the NCR to the following addresses.

    • VACO-810 Vermont Area:
      • 810 Vermont Ave., N.W. Washington, D.C. (“VACO”)
      • 1575 I. Street, N.W.
    • VACO-Area West:
      • 1717 H. Street, N.W. Washington, DC
      • 1722 I. Street, N.W. Washington, DC c. 1800 G. Street, N.W. Washington, DC
    • VACO-Area East:
      • 1275 K. Street, N.W. Washington, DC(OIG)
      • 90 K. Street, N.E. Washington, DC
      • 131 M Street, N.E. Washington, DC
      • 1100 First Street N.E. Washington, DC
      • 801 I. Street, N.W. (Washington, DC “TechWorld”)
      • 425 I. Street, N.W. Washington, DC
      • Russell Senate Office Building, Washington, DC
      • Rayburn House Office Building, Washington, DC

    Daily and Technical Responsibilities:

    • Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint.
    • Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment.
    • Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
    • Provide recommendations for modifications to systems and applications to reduce user problems.
    • Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
    • Troubleshoot any problems or issues that arise with Windows desktops/laptops from the network drop to the desktop/laptop prioritizing systems infected with viruses.
    • Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determine the probable cause of the issue and take the appropriate intervention action(s) to restore the Windows and Macintosh desktop/laptop to operational status.
    • Provide operating system updates for Windows and Macintosh desktops/laptops.
    • Document status of tickets; opened, pending and closed.
    • Add virtual desktop client (CAG- Citrix Access Gateway) to existing office platform.
    • Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.
    • Create and distribute "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops.
    • Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required.
    • Disconnect and/or reconnect desktop and peripherals in support of office moves within the VACO Campus.
    • Image, configure and deploy and install new devices to VACO campus customers.
    • Provide required technical service and training to lower level Contractor personnel to resolve end user problems.
    • Work with OI&T Operations Manager to take daily direction and provide previous day status
    • Answer PC trouble calls and attempt to resolve over the phone
    • Load software
    • Provide LAN/WAN system tape backups
    • Provide services in the development of local Integrated Campus Support procedures
    • Provide services with the development and training for OI&T staff
    • Research new product availability as directed by the OI&T Project Manager
    • Act as liaison between OI&T and vendor to resolve related warranty problems
    • Travel as approved by OI&T Project Manager to provide services on special projects and provide
    • backup for other sites
    • Provide services in developing required project status reports to be submitted OI&T management
    • Participate in weekly project conference calls

     

    Qualifications

    Sensitivity and Background Investigation Requirements: None is needed in advance. However, candidate should be able to pass the background investigation, and obtain "Moderate/MBI and Public Trust" security clearance.

     

    Job Qualifications and Certification: 

    • Microsoft Certified Desktop Support Technician (MCDST) certification. (Preferred)
    • Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.
    • Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.
    • Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.
    • Develops, plans, and performs/supervises assignments of substantial variety and complexity.
    • Must have knowledge of written and oral communication skills.
    • Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.
    • Applies knowledge to support customer, management, and technical and budget requirements.
    • Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
    • Microsoft Certified System Administrator for Windows 7 (MCSA), or to obtain MCSA within 90 days of employment.
    • Must be able to lift IT equipments up to 40lbs

    Company Information

    Headquartered in Tysons Corner, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

     

    We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

     

    As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

     

    OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. 

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