Help Desk Specialist

Job Locations US-MD-Annapolis
# of Openings
3
Category
Information Technology
Agency/Project
USNA
Job ID
2022-5001
Security Clearance
Public Trust

Responsibilities

OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support.  This position is responsible for the receipt, dispersal, storage and disposal of IT equipment as well as repair of hardware, software and configuration.  

 

The US Naval Academy Information Technology Services Division (ITSD) provides voice, video and data communications service and support for selected organizations located throughout the Annapolis Area Complex (AAC).  These offerings are a critical component of USNA ITSD's centrally managed and fully integrated responsibilities encompassing all AAC information technology. The USNA ITSD supports approximately 7000 clients located throughout the 650-acre AAC.

 

The ITSD Client Services Department is responsible to provide IT support to all clients.  Tier 1 support consists of receiving requests for service, providing telephone assistance in resolving reported problems, and tracking requests in a ticket management system from receipt of call to completion of service.  Tier 2 support is invoked when telephone consultation proves inadequate to resolve the user's issues and consists of the resolution of trouble ticket requiring a visit by information technology specialists to the client's work site or vice versa.  Both Tier 1 and Tier 2 support also utilize remote assistance by connecting to client workstations in order to facilitate delivering services to customers within the AAC.

 

The ITSD supports approximately 7,000 midshipmen, faculty and staff in an integrated network-centric environment.  The technology environment must be available 24x7 unless specifically excepted with appropriate advance notice to affected users.  The majority of users access technology during the day although reliance on remote access to technology outside of normal working hours is becoming commonplace.  As a mission-critical resource users expect the ability to access technology anywhere anytime.  Consequently user-issue resolution by CS support personnel in conjunction with USNA ITSD requires a sense of urgency in delivering immediate and effective responses.

Qualifications

Active Public Trust or Secret Clearance required.

 

Certifications

 

CompTIA Security+ required

Microsoft Windows 10 (MD-100) Certification required (within 30 days of hire)

 

Preferred Certifications:

  • Apple Certified Mac Technician (ACMT), and
  • Linux Mastery or CompTIA Linux +

 

Experience/Requirements

At least 1 year experience with IT device repair, IT Security/Vulnerability remediation, and maintaining a Knowledgement Management Database.

 

Education

High School diploma

Security Clearance

Public Trust

Company Information

COVID Policy: Prospective and/or new employees will be required to adhere with OBXtek’s vaccination policy. Full vaccination will be required and verified before the start of employment unless an accommodation request is approved.  Employees working onsite at a customer location must comply with customer vaccination requirements which may include any or all the following: social distancing, masks, mandatory statements regarding one's vaccination status and mandatory testing.

 

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

 

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

 

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

 

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. 

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