Sr. LAN/WAN Engineer - Assistive Technology Support

OBXtek is hiring for an onsite Assistive Technology (AT) support to provide AT hardware and software technical support for agency employees with disabilities. This support will include Level 3 support for Windows 10 and higher compatible hardware and software issues.  Some the SSA's current software is: Jaws, Dragon 11, MAGic, J-say, Kurzweil, Duxbury, and NexTalk VM.

In support of the task, the contractor shall perform the activities described in the sections below:

Activities:

• Design, implement, and document all AT configuration changes, for employees with disabilities (e.g., speech output, voice recognition, telecommunication devices for the deaf, screen magnification, Braille translation, and scanning software) on the SSA LAN Ethernet network.
• Participate with various SSA divisions in the configuration control of monthly changes to the client/server configuration of supported AT.
• Expedite deployment of AT by following up with team members on the progress of configuration changes.
• Maintain current and historical records of AT configuration changes.
• Install software and test applications for accessibility in conjunction with with 508/ASB, application developers, and DIET staff.
• Process downloads, deploy retrofits and update current managed desktop image for workstations/laptops in coordination with migration team.
• Produce SCCM inventory reports and generate various reports for downloads or troubleshooting special configuration software for configurations listed above.
• Install, test, and configure Windows 10 and higher workstations/laptops with AT device software and hardware for the Network Test Facility (NETF).
• Review and understand build documents and make recommendations for modifications.
• Research and test new products and software packages that could significantly impact AT device environments at SSA.
• Communicate and attend meetings with OTSO team members and other SSA components.
• Document problems in CAPRS. Immediately notify the Task Manager of extraordinary problems.
• Develop and document solutions for preventive maintenance.
• Document analysis of special configuration and AT software environment.
• Develop PowerShell, Visual Basic and batch script programming solutions to existing AT software to ensure operability with current SSA hardware and software platforms.  
• Document scripts per the direction of the Task Manager.
• Coordinate support with other SSA Office of Systems components for support of special hardware and software platforms.

 Deliverables:

• The contractor shall provide a technical progress report to the Task Manager via email including any configuration or procedural changes needed as a result of troubleshooting, problem resolution activities or infrastructure changes and design. The technical progress report is usually do 7 days from the time the Task Manager assigns the task.
• The contractor shall submit inventory reports and other ad hoc reports shall to the Task Manager via email. These reports are usually do 7-10 days from the time the Task Manger assigns the task.
• The contractor shall complete documentation problems in CAPRS documentation between 2 hours and 2 business days of identification, depending upon the severity of the problem.
• The contractor shall document and submit solutions for preventative maintenance to the Task Manager via email usually between 3 business days and 3 weeks after assignment.
• The contractor shall submit an analysis of special configuration hardware, software, or the environment to the Task Manager via email usually within 3 business days and 3 weeks after assignment.
• The contractor shall provide documentation of completed scripts to the Task Manager via email. The documentation is usually due 7 days after the Task Manager assigns the task.

Requirements:

• 10 years technically related experience
• Experience with Windows 2016 (or newer), Active Directory, SQL, Windows 11, Dragon, ZoomText, and Jaws
• Dragon Naturally Speaking knowledge and support experience with emphasis on Dragon scripting and commands

Work Location & Work Schedule:

• Should expect occasional off hours or weekend scheduled work.   
• Work location is in Baltimore, MD and should expect a hybrid of 2-3 days on site with remained telecommuting.
• Currently, daily work is full time remote with occasional trips into Baltimore when hands-on configuration or support is required.
• Badging and equipment pick-up/exchange/return is on site.
• Client has the right to remove telecommuting as an option.

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.