SME Computer User Support Specialist - Pickstown

OBXtek is currently staffing for a SME Computer User Support Specialist to work at the Fort Randall Dam office of the U.S. Army Corps of Engineers in Pickstown, South Dakota. *ON-SITE with occassional travel*

The tasks for this position are to include, but not be limited, to the following:

• Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. 

• Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. 

• Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.

• Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.

• Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. 

• Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.

• Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.

• Provide day-to-day technical guidance and desk side support technical assistance to team members.

• Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Active SECRET Clearance

EDUCATION/ CERTIFICATION: 

• AA/AS with 9+ years of experience, or
• BA/BS with 7 years of experience, or
• MA/MS with 5 years of experience, or
• High School Diploma with 11 or more years of experience.

In addition, DoD 8570 IAT Level I (IAT Level II Preferred)

SKILLS:   

• Experience providing IT technical support to approved seat service end users to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.  
• Experience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistance.
• Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.