Customer Engagement Professional Manager

OBXtek is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program. The selected candidate will work on-site at Adelphi, MD or San Antonio, TX.

Key responsibilities include:

• Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service.
• Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills.
• Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
• Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes.
• Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.

Must possess a DoD Secret security clearance.

Experience

• 6 years of related experience.

Education/Certification 

• Bachelors Degree from an accredited college or university.

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.

OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

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