Support & Data Specialist

OBXtek is seeking a Support & Data Specialist to assist The Data & Systems Support Team, which ensures critical information is captured as USAID winds down its operations. The Support Specialist provides user support related to e-GOV systems, vendor profile administration and data quality control.

Key Responsibilities:

• Provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Systems Support Group).
• Troubleshoot user issues with the following e-GOV systems:FPDS-NG (Federal Procurement Data System-Next Generation) System for Award Management (SAM)/Entity Information):
  • Assist users with vendor assistance on System for Award Management (SAM) registration to include: obtaining a Unique Entity Identifier (UEI) and proper NCAGE (NATO Commercial and Government Entity) or CAGE Code
  • Provide Tier 1 and Tier 2 support utilizing Service Now including. Assign newly created tickets within team. Reassigning tickets to appropriate teams as needed
  • Provide additional support as needed to Agency A&A professionals on SAM (Entity Information) and FPDS-NG.
• Manage Agency vendor records including creation of new vendors, updates to existing vendors, and syncing data with SAM.gov vendor extracts. 
• Assist with the daily loading of SAM.gov vendor extracts into Agency systems
• Provide support for data quality initiatives such as:
  • Processing vendor corrections.
  • Making corrections to reported data based on A&A professional requests.
  • Assisting with data entry in various systems as part of Agency cleanup initiatives

Candidates must have no prior work experience with/for USAID

Have or be able to obtain a Public Trust

• At least 5 years of direct experience managing large data sets and information systems at a USG department/agency.
• Bachelor’s degree in Management Information Systems or equivalent.
• Ability to diagnose and resolve basic technical issues with eGov applications.
• Excellent communications skills.
• Customer service experience required
• Knowledge of Service Now preferred.
• Ability to quickly learn new eGOV and Agency specific systems/applications.
• Candidates must have no prior work experience with/for USAID

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a government contractor, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMC Level 2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.